How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

We ship only within Canada and the northern United States. Yo can calculate the shipping rate by using your postal code

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

If I don't like the taste or quality, can I return the product?

We are committed to ensuring the highest quality and naturalness in our products. It is not unusual if the taste or color of one of our products isn't to your liking, given that we are accustomed to consuming products containing additives and artificial coloring. Before returning a product for this reason, please let us speak with you to explain the texture and flavor profile of a 100% natural product.

Are all your products USDA Organic?

Not by certification. However, all our products are grown in organic environments. We take great care regarding the quality of our products and work only with the best farmers, promoting fair trade. To find out which products are USDA certified, please check the certification seal shown on each product's image

Where are the products from?

Our products originate from various countries, depending on the origin of the fruit, vegetables, cacao, or chili peppers; specifically, we import products from Mexico, as well as products made in Canada, Brazil, and the United States.